At The Neighborhood Butcher, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return process. Please review our return policy below:

Eligibility for Returns

• Returns must be requested within hours of receiving your order.
• Items must be in their original, unused condition with all tags, packaging, and accessories included.
• Certain products, such as perishable goods, personalized items, or clearance products, may not be eligible for returns.

Return Process

1. Initiate a Return: Contact our customer service team at rosebossio@yahoo.com with your order details and reason for return.
2. Approval & Instructions: Once approved, you will receive return shipping instructions.
3. Ship Your Item: Send the product back using a trackable shipping method.
4. Processing & Refund: Upon inspection, refunds or exchanges will be processed within some business days.

Refund Policy

• Approved returns will be refunded to the original payment method.
• Shipping fees are non-refundable, unless the return is due to our error.
• Refunds may take some business days to reflect in your account.

Exchanges

• If you received a damaged or defective product, we will provide a replacement at no additional cost.
• Exchanges are subject to stock availability.

Non-Returnable Items

• Perishable or consumable goods
• Custom or personalized items
• Gift cards and promotional items

Contact Us

For any return-related inquiries, feel free to contact our customer service team at:

The Neighborhood Butcher
Edmonton, Alberta
rosebossio@yahoo.com
+178 0935 2499

We appreciate your trust in The Neighborhood Butcher and strive to provide the best shopping experience possible!